Digital Banking FAQswoman using digital banking on a tablet wearing earbuds

What do you want to know about our all-new platform? Here's some questions we've received from other members that you might find useful. If you ever have a question, please contact us  or give us a call and we'll be happy to help! 

Will I have to contact Mid Oregon for a new login or password before I can use the new system?

No. Just click the "My Account" button at the top of the page to get started using Digital Banking for the first time. 

NOTE: Internet Explorer is not supported on this version of Digital Banking.

 

Will multiple account owners have their own logins?

YES! Each member will set up their own username and password, and be able to personalize their views, favorite features, and more just as they like. No more sharing passwords! 
If you are a joint owner on an account, and the other member on the account has already logged in, please contact us so we can help you log in for the first time.

 

Can joint account owners (children, etc.) on one account see my other accounts?

NO. Each unique user can only see the accounts where they are a joint owner. By establishing unique logins for each member, every member only sees the accounts that pertain to them.  That is why it is important not to share usernames and passwords on the new system.

 

What if I have multiple accounts?

You'll have one login, and see all your account relationships in one place! 

Will my scheduled bill payments and transfers from the current system still work?
YES. Your BillPay payees, scheduled bill payments, and automatic funds transfers will continue after the transition to the new platform.

If multiple account users make bill payments from the same account, we can help you add the payees to the second user's Digital Banking account. Just contact us. 

I have a lot of payees added to my account that I don't use. Is there a problem?
No. 
We have heard from a few members that old payee information may have been added or duplicated during conversion. Please feel free to delete the unneeded payees and schedule or initiate your regular bill payments as normal. 

Will the new Digital Banking platform allow us to do member-to-member transfers?
YES! Our members have been asking for this feature for some time. Now, if you know a member's account number, you can make transfers into their accounts without calling or coming into a branch.

What about transfers to outside accounts? Can we do those?
YES! We have several ways for you to transfer funds to accounts outside of Mid Oregon.  First, you can set up your external accounts using  the Transfer widget. It only takes a moment, and it enables you to initiate transfers to or from accounts outside of Mid Oregon.

We've also updated our Direct Pay service to a new feature called PayTo:. PayTo: allows you to pay anyone using just an email address or phone number. 

What's even better is that now both these services are available with NO FEES! 

Okay,  transfers are cool. But is there anything else I can do with my non-Mid Oregon accounts using Mid Oregon's Digital Banking platform?
YES, you can! 
The new platform allows you to "Add External Accounts" from the main Dashboard screen. Add all your checking, savings, loan and credit card accounts from your other providers and see all your activity from one place! 

Note: This feature is view-only. To transfer to those accounts, you must set up and authenticate those accounts in the Transfers widget. 

Do I need to reinstall the Mobile Banking app on my phone?
MAYBE.
 If you have an Android device, you may need to delete and reinstall the app before you get started. If you have an iPhone or iPad, the App Store should automatically update your app.

Click the links below to download the latest version of the app for either device.

google play store icon app store icon

On the previous Online Banking platform, I had different logins for the desktop and mobile versions. Will that be the same on the new version?
NO!
You will establish a single username and password, and it will work on ALL your devices and platforms. But be sure to login for the first time on desktop to reset BOTH your username and password.